2-10 Participants
4-8 Hours
1 Tool
Level 2Intermediate

Why use the Empathy Map?

The empathy map is a tool developed by visual thinking company XPLANE. It can be used to profile your customer segments and better understand their world, pains and gains. Works great with personas & value proposition design.
We decided to remix and adapt the work by XPLANE. Our objective was to make it easier to use the tool side-by-side with tools that work well with the empathy map. The pains & gains are relocated to the right. this frees up space for the actual empathy map and provides the opportunity to emphasize that what someone says or does is the behavior part of the puzzle.

Challenges
This tool is designed to help you with following challenges.
TIP: to help you ‘think’, select the challenges that apply to your case.

  • Get a better understanding of customers & stakeholders.
  • Understand current (and desired) behavior
  • Find out what drives people
  • Identify pains & gains of people to improve services and value propositions.

How? The tool!

Adapted from XPLANE
This template is licensed under the Creative Commons Attribution-Share Alike 4.0 Unported License. To view a copy of this license, visit https://creativecommons.org/licenses/by-sa/4.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.

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All tools created and shared by us have a Creative Commons license. This means you are free to use all tools for any purpose, all personally, most (not all) commercially.

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